Service 09
24/7 helpdesk
Call and get an engineer who has seen your practice management software before.
What it is
Support is the part of IT a practice touches every day. Ours answers the phone, works the ticket, and tells you when it is done.
Every practice has documentation, known equipment and a named engineer. You are not explaining your setup from scratch each time something breaks.
What's included
- Unlimited remote support during business hours
- 24/7 emergency line for outages that stop production
- Onsite engineers across the Dallas–Fort Worth area
- Documented environment so any engineer can pick up your ticket
- Vendor liaison with imaging and practice management providers
- Monthly reporting on tickets, response times and open risks
How it works
Onboard
We document the practice, the software and the equipment before the first ticket.
Respond
Calls reach an engineer, with emergencies routed straight through, day or night.
Review
We look at recurring tickets each month and fix the cause, not the symptom.
Also from Legend
Start with the assessment.
Thirty minutes on your network, your backups and your HIPAA exposure. You keep the findings whether or not you work with us.