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Solutions / DSOs and multi-location groups

Streamline Your IT Across All Your Locations

A five-stage program for dental groups: audit every site, set one technology standard, roll it out location by location, onboard new and acquired offices to it, then run it with central visibility.

One standard across the group, instead of one setup per office

Groups usually inherit their technology one acquisition at a time: different servers, different firewalls, different imaging versions, different people with administrator access. This program replaces that with a documented standard, a repeatable onboarding path for new locations, and one place to see the whole estate.

01Audit

Multi-site infrastructure audit

What is actually running at each location

We document every site: servers, workstations, network hardware, imaging systems, practice-management versions, internet circuits, backups and who holds administrator rights. Differences between locations are recorded explicitly, because those differences are what make group-wide support expensive.

Deliverables

  • Per-location hardware, software and circuit inventory
  • Practice-management and imaging version differences by site
  • Network, connectivity and Wi-Fi review per location
  • Backup and recovery readiness per site
  • Administrator access and account audit

Outcome: One document that shows how far each location sits from the others.

02Standardize

Centralized standards and architecture

One build, applied everywhere

We define the group standard: the workstation build, the network and firewall pattern, the imaging and practice-management configuration, the backup design and the identity model that governs who can access what. Site-to-site connectivity and centralized identity replace per-office arrangements that only one person understands.

Deliverables

  • Standard workstation, network and firewall build
  • Centralized identity and role-based access model
  • Uniform backup, patching and security baseline
  • Site-to-site connectivity and remote-access design
  • Documented exceptions where a location genuinely differs

Outcome: A written standard any location can be measured against.

03Roll out

Rollout across existing locations

Location by location, against the clinical calendar

Existing sites are brought onto the standard in a planned sequence rather than all at once. Equipment is configured before it ships, work is scheduled around each location's patient hours, and regional or operations leads get a status view of where each site is in the sequence.

Deliverables

  • Rollout sequence agreed with operations leadership
  • Equipment pre-configured and shipped per site
  • Installation scheduled around each location's hours
  • Per-site testing and compliance verification
  • Rollout status reporting to group leadership

Outcome: Fewer one-off configurations to support with every passing month.

04Onboard

New locations, acquisitions and access changes

A repeatable path for growth

New builds and acquisitions follow the same standard instead of adding another variant. For an acquisition we inventory the incoming site, plan the move onto group identity, connectivity and backup, and stage the change around its schedule. Joiners, movers and leavers are handled through the same access process across the group.

Deliverables

  • Acquisition IT due-diligence inventory
  • Cutover plan onto group identity, network and backup
  • New-build technology plan matching the standard
  • Joiner / mover / leaver access process
  • Vendor and circuit transition coordination

Outcome: A new location that looks like every other location once it opens.

05Govern

Central visibility, continuity and ongoing support

Run the estate, not fifteen separate offices

Day to day, the group gets 24/7 monitoring, a helpdesk your teams can reach during patient hours, and onsite work when a location needs hands. Leadership gets reporting across sites — patching, backup status, hardware age and open issues — so decisions about the estate are made with the same information everywhere.

Deliverables

  • 24/7 monitoring across every location
  • Helpdesk for site teams, with onsite support when needed
  • Backup and continuity verification per site
  • Security, patching and access reviews across the group
  • Estate reporting and lifecycle planning for leadership

Outcome: One escalation path and one view of the group's technology.

Why groups standardize with Legend

We have worked in dental IT since 2004 and support practices nationwide. Group work is governance work as much as technical work: the value is in the standard being documented, applied consistently and visible to the people accountable for it.

20+ years in dental IT

Dental software, imaging and operatory workflow are the specialty.

24/7 monitoring

Every location monitored on the same baseline.

Nationwide support

Locations supported remotely, with onsite work when required.

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