Opening a Dental Office in San Antonio: The Technology Timeline From Lease to First Patient
The San Antonio lease is signed. The architect wants the operatory count by Friday, the equipment rep's quote has a delivery window but no site drawing, and the bank wants a line called "IT" in the loan. Nobody owns the technology plan.
The reader here is a San Antonio dentist whose first practice opens in four to eight months, with a general contractor signed or close to it and a floor plan the architect is still redrawing. Two tables carry the page. One is a calendar counted in weeks against the build, with a summer row and a power row that a plan written for another city would not have. The other shows, for each construction stage, the decisions that lock and the bill for unlocking one late. What Legend offers is described on its national dental startup IT page; a practice that is already open will find San Antonio dental IT services on the city page; the wider view of this city is our San Antonio dental IT guide; and the checklist without any city in it is dental startup IT setup for new practices.
In this guide
- You signed a San Antonio lease — what has to be decided this month?
- What does the week-by-week technology timeline look like for a San Antonio build?
- Which decisions lock at each construction stage, and what does reopening one cost?
- What goes in the IT room, and why does the power side matter in San Antonio?
- Internet and phones: how early does a San Antonio office order them?
- What has to be running, and who has to be trained, before the first patient?
- What does startup technology cost, and what does the monthly plan cost after opening?
- What does a San Antonio opening Legend supported look like?
- What to ask your IT provider before you sign a startup agreement
- Frequently asked questions
- The bottom line
You signed a San Antonio lease — what has to be decided this month?
Four decisions, each with a name beside it, before the architect's set goes out for permit: who owns the technology plan, which platform and imaging units the plan is built around, where the IT room sits, and when the circuit is ordered. None of them needs a contractor on site; all of them change what the contractor builds.
Who owns the plan. The timeline below has an owner column, and on most builds four of its items start the job with that column blank: the network, the workstations, the IT room and the drop plan. Name that person in the first month, whether it is a dental IT provider or someone on your own side, and give them the floor plan the same week. If the role is still empty when the permit set goes out, the drawings leave without the drops, the room or the circuits, and the tables below turn into a list of things to add back at a higher price.
Which platform and which imaging units. A platform that runs on a server in the suite (Dentrix, Eaglesoft, Open Dental) and one that runs in the cloud (Dentrix Ascend, Curve, Denticon) land differently on the drawings: the first adds a server with its own power and cooling to the IT room; the second leaves the IT room lighter and puts more of the load on the internet circuit and its failover, which the power and internet sections below plan for. The imaging units (a pan or CBCT unit made by Planmeca, Vatech, Carestream or DEXIS, plus the sensors in each operatory) each come with a manufacturer's site-prep sheet, and the electrical sheet's dedicated circuits and wall blocking are copied from it. An orthodontic office running Dolphin beside its scanner faces the same decision with larger files. Neither choice must be final this month, but each needs a shortlist with every candidate's current requirements and site-prep documents attached, because those documents are what the architect and the electrician draw from.
Where the IT room sits. The IT room is where this city's two build conditions, summer heat and the grid, meet the network. Its location, size, cooling and door are the architect's items, and in San Antonio the cooling is a build requirement, not a nicety (the power section explains why). Put it on the plan now: interior, no plumbing overhead, near where the carrier's line will enter.
When the circuit is ordered. In the design weeks, on the carrier's answer for the suite; the internet section below sets out the order of events, and the timeline puts it at weeks 26–22.
Adrian Huang, DMD, a practice owner who wrote up his own startup for Dental Economics in 2011, put the ordering lesson plainly: the software, he wrote, "should be the first thing chosen," ahead of any construction. His cloud-versus-server framing is fifteen years old; the sequence is not.
What does the week-by-week technology timeline look like for a San Antonio build?
The timeline starts at lease signing and ends at the first patient. Each row attaches one technology task to the build stage it must land in, the person who owns it and what it holds up if late. The week numbers suit a four-to-eight-month job; shift them to match your contractor. Two rows are San Antonio's alone.
| Weeks out | Build stage | Technology task | Owner | What it holds up if late |
|---|---|---|---|---|
| 28–24 | Lease signed, drawings in draft | Name the technology owner and hand over the floor plan; agree operatory count, IT room position, the pan/CBCT room and where the carrier's line enters | Dentist, architect, IT | Every sheet that follows |
| 28–24 | Drawings in draft | Platform and hosting shortlisted; imaging narrowed to one unit per room; current requirements and site-prep documents requested from each vendor | Dentist; software and equipment vendors; IT reviews | Drop plan, electrical sheet, hardware list |
| 26–22 | Drawings in draft | Carrier asked in writing whether the suite's address is served and what its interval is; circuit ordered; second path (second carrier or cellular) chosen | Dentist (IT drafts the order); carrier | Opening date |
| 24–20 | Permit set | Drop plan per room on the floor plan; IT room sheet (dedicated circuits, cooling, lock, rack footprint) in the permit drawings; imaging circuits copied from the site-prep sheets | IT to architect and electrician; dentist signs | The electrical permit |
| 20–16 | Demolition and framing | Low-voltage contractor under contract; conduit routes agreed; blocking framed in for a wall-mounted pan and for operatory monitor arms; carrier site survey and demarcation point fixed with the contractor | General contractor, low-voltage contractor, carrier, IT | Rough-in |
| 18–14 | Rough-in | Cable pulled to every drop, including ceiling positions for access points and cameras; imaging circuits run; IT room circuits and cooling roughed in | Low-voltage contractor and electrician, to IT's drawing | Drywall |
| 14–12 | Walls still open | Certification report for every run handed to the practice; spare runs counted; any missed drop added while a wall is still a stud bay | Low-voltage contractor to IT; dentist files the report | Every cabling repair for the length of the lease |
| 14–10 | Drywall | Workstations, server (if any), monitors and mounts ordered to the vendor requirement documents, all on an operating system still in support; main number reserved or its port scheduled; practice domain and Microsoft 365 tenant created | IT, dentist, phone carrier | Software installs; credentialing forms that need a live number and address |
| 12–8 | San Antonio summer row (for any rough-in or finish stage that falls in June–September) | Cooling to the IT room commissioned before the first server, switch or imaging unit arrives; deliveries timed so nothing waits in an uncooled suite; the room's cooling sized to the equipment list, not the square footage | General contractor (HVAC), IT, equipment vendor | Equipment warranties; delivery dates |
| 10–6 | Finish-out | Rack mounted; firewall, switches, UPS and access points powered; circuit live and tested; failover path tested | IT; carrier | Software installation |
| 10–6 | Power row | UPS runtime set against the real equipment list; the generator and transfer-switch question answered with the electrician and the landlord; a one-page power-down and power-up order written for the team | Dentist with electrician and IT | The first outage after opening |
| 8–4 | Fit-out | Platform and imaging software installed; each imaging bridge tested on its own unit; workstations mounted in the operatories; handsets installed and call flow tested | IT; software and equipment vendors | Training |
| 6–2 | Hiring and onboarding | Platform training for the team (it can start before the suite is finished); Texas training on protected-health-information law booked for each hire, because the 90-day clock starts on the hire date; an agreement in place with each vendor that stores or can reach patient records | Dentist, office manager, IT | The first patient |
| 3–1 | Rehearsal | Backup restored from scratch; a full practice-day rehearsal across scheduling, imaging, charting, claims, payments and phones; a who-to-call sheet with help desk hours posted, no time-zone conversion needed | Dentist runs it; whole team; IT | Opening day |
| 1–0 | Opening | Opening-morning check; named week-one contact | IT; dentist | — |
Read the owner column first. Then read the two bold rows: a timeline borrowed from a city without a San Antonio August or a February 2021 has neither of them. The dentist's own rows, the carrier order, the vendor documents, the power question and the training clock, go on your own calendar, with dates.
Which decisions lock at each construction stage, and what does reopening one cost?
Five stages are visible from the parking lot: drawings and permit, demolition and framing, rough-in, drywall and finish-out, and opening. Each one locks certain technology decisions permanently, and undoing any of them gets dearer with every stage that follows. The table says what closes when, who signs it off, and what reopening it costs.
| Stage | Decision that closes here | Owner | If missed, reopening it costs |
|---|---|---|---|
| Drawings and permit | A named technology owner holding the floor plan | Dentist | Every row below, because nobody is drawing them |
| Drawings and permit | Platform and hosting (server in the suite or cloud); one imaging unit per room; the IT room's position and size | Dentist, with vendors and IT | A revised permit set and a second electrical sheet |
| Drawings and permit | Circuit ordered on the carrier's written answer for the address | Dentist; carrier | Opening on a temporary connection, or a moved opening date |
| Demolition and framing | Conduit routes and the carrier's entry point; blocking in the framing for a wall-mounted pan and for monitor arms | Contractor with IT and the equipment rep | Opening a framed wall |
| Rough-in | Drop count and position for every operatory plus front desk, sterilization, consult room, lab, pan room and waiting area; ceiling drops for access points and cameras; a dedicated circuit per imaging unit from its manufacturer's sheet; power and cooling to the IT room | IT draws it; low-voltage contractor and electrician build it; dentist signs | Cutting finished walls or running surface raceway; a second electrical inspection |
| Rough-in | Whether handsets share the data cabling or need runs of their own | IT with the phone vendor | Separate runs after the drywall is up |
| Drywall and finish-out | Every run certified and labelled; the practice holds the test report | Low-voltage contractor hands it over through IT; dentist keeps it | Every later fault becomes a cabling question nobody can rule out |
| Drywall and finish-out | Workstation, server and monitor orders checked against the vendor documents and placed on a supported operating system; mounts matched to the cabinetry | Dentist and IT; equipment vendor | Hardware sent back and cabinetry recut |
| Drywall and finish-out | Rack built; firewall, switches, UPS and access points live; circuit and failover proven; Wi-Fi tested against the real device count, with check-in tablets and patient devices on their own network | IT; carrier | Vendor install windows rebooked; a slow first week |
| Opening | Platform installed and every imaging unit bridged and proven; phones answering; team trained on the platform and on Texas protected-health-information law; agreements signed with each vendor that will store or access patient records | Dentist; IT and vendors do the work | A first week spent configuring instead of treating |
| Opening | Backup configured and restored once; power-down and power-up order written; week-one contact named | IT and dentist | A first-week failure with nothing proven to fall back on |
Three rows cover the failures new offices report most: software installed but never networked to the operatories, an imaging unit delivered that cannot connect, and Wi-Fi planned for a floor area rather than for the tablets and devices on it. Each has a stage where preventing it costs a drawing and a later stage where fixing it costs a wall. This table is the reason the first one exists.
What goes in the IT room, and why does the power side matter in San Antonio?
The IT room holds the carrier handoff, the firewall, the switches where every cable run lands, the UPS and, on a server platform, the server. Rough-in builds it. Two things about it are San Antonio's: cooling sized for a summer that set a heat record in 2023, and a power plan that expects the grid to drop.
The sheet to give the contractor. Five lines: an interior position with no water lines overhead and a short path from the carrier's entry point; its own circuits, separate from the operatory and imaging circuits; cooling that holds the room inside the equipment makers' operating ranges with the door shut; a door that locks, since the network core and patient data should be behind a key the cleaning contract does not hold; and a rack, wall-hung or floor-standing, with room for a second switch and a second UPS. On a cloud platform the five lines stay the same and the rack list loses the server. Legend's dental office network design page and its dental office server setup page describe those services; the after-opening view of the same network for this city is in dental office network support in San Antonio.
Why cooling is a build item here. Texas Public Radio, reporting National Weather Service Austin/San Antonio data on 27 August 2023, recorded San Antonio's 60th 100-degree day of that year, a record, after a run of 23 consecutive 100-degree days. Close the door on a server, a pair of switches and a UPS and the closet heats up anywhere; in a San Antonio August, in a suite whose air conditioning is not yet commissioned, it can run past the operating temperatures equipment makers publish. That is the reason for the timeline's summer row: cooling reaches the IT room before the first delivery, and nothing with a motherboard waits in an uncooled suite.
Why the power plan is a build item here. CPS Energy describes itself as serving "more than 996,000 electric and 399,000 natural gas customers in San Antonio and portions of seven adjoining counties," so every practice in the metro is on one utility. During the February 2021 winter storm, KSAT reported CPS Energy's own count of roughly 251,606 customers eligible for a credit for having been without power for longer than 24 hours. A practice opening here should plan, over the life of a lease, for at least one outage measured in hours rather than minutes. The questions to settle during rough-in, with the electrician and the landlord:
- Does the building have a generator and a transfer switch, and which circuits does it cover? If the IT room is not among them, find out now, not during the outage.
- What must the UPS carry, and for how long? For a single-location practice the usual answer is long enough to shut the server down cleanly and keep the firewall and phones up while the team decides whether to keep seeing patients. Size it to the equipment list, not to a catalogue default.
- Which systems can the team reach from a phone when the building is dark? A cloud platform answers from anywhere with a signal; a server in an unpowered IT room does not. Write the version that fits your platform.
- What is the power-down order and the power-up order? Imaging workstations and the server shut down cleanly before the UPS is exhausted; on restoration, the network comes up before the workstations, and the backup job is checked before the first patient.
None of that is a generator purchase. It is one page of answers, kept in the IT room and in the office manager's drawer, written before the first outage rather than after it.
Internet and phones: how early does a San Antonio office order them?
The circuit first, in the design weeks; the phones against the circuit's date. The circuit goes ahead of anything that depends on it, and the phone install is booked only once the carrier has given a written date for the suite's address.
The circuit. The order of events: the carrier's written answer, during design, on whether the suite's address is already served and what its interval is for that address; the order placed in the same weeks; the site survey and demarcation point fixed with the contractor during framing; activation during finish-out; and a second path, on a second carrier's line or over cellular, chosen now rather than after the first outage. A lead time quoted for the market in general is not a planning number; the carrier's figure for your own address is, and it goes in the project file. Where the suite is new construction, or the carrier has to extend its own plant to reach the building, that answer belongs in the first month, which is why the timeline places it at weeks 26–22.
The phones. A new practice's phone system is cloud VoIP, and its handsets normally share the structured cabling with the workstations, which is why the rough-in row asks the question at all. The choices are: new numbers or a port from a previous practice; call routing for lunch, after hours and an outage day; handsets or headsets with softphones at the front desk; and how voicemail and texts reach the team. Reserve the main number early, because insurance credentialing, the website and the signage all need it months ahead of opening, and keep any old service alive until a port is confirmed. Dr. Huang's 2011 account shows what that buys: with the main line forwarded, his team could "remotely start scheduling patients" on laptops, from home or a library, before the office was ready. For a side-by-side of the options, see VoIP phone systems for dental offices; the service itself is on Legend's VoIP phone systems for dentists page.
The email domain. Register the practice domain and create the Microsoft 365 tenant no later than the drywall weeks. Vendors, the bank, insurers and every new hire need a working address long before opening, and the domain patients see on the website should be the one on the email.
What has to be running, and who has to be trained, before the first patient?
Before the first patient: the platform installed and tested from every operatory, every imaging unit bridged and proven, phones answering, the backup restored once from scratch, the team trained on the platform, and Texas's training on protected-health-information law booked for every hire. Most of it can start while the suite is still a job site.
Platform and imaging. Install the platform on the fit-out schedule, then test each imaging bridge against its own unit rather than assuming the driver that worked in the vendor's showroom works on your workstation image. Collect the current requirements document from each vendor before the hardware order. Take Open Dental's published requirements as one case: for new equipment it recommends "the newest version" of Windows, and it warns that Home editions are "sometimes unacceptable" because of their limits on connections and networking. Windows 10 Home and Pro reached end of support on 14 October 2025, according to Microsoft's lifecycle page, so every workstation and server on the order ships on a currently supported release. For the platform once the practice is open, Dentrix, Eaglesoft and Open Dental beside DEXIS, Carestream and CBCT imaging, see Legend's practice management software and imaging support service page or, locally, practice-software help for San Antonio offices.
Training before the suite is finished. The team does not need operatories to learn scheduling, charting and claims. Dr. Huang's 2011 account again: while the office was under construction, he and his new hires gathered "at the local library" for online training run by the software company, which, he wrote, "saved time": training and data entry were done before the suite was, while "rent was still free." The weeks 6–2 row assumes exactly that: platform training on laptops, the fee schedule and insurance plans keyed in, and a schedule with patients already on it on opening day.
Texas's own training clock. Texas Health and Safety Code § 181.101 requires each covered entity to "provide training to employees" on state and federal law concerning protected health information, requires a new employee to complete it "not later than the 90th day after the date the employee is hired," and requires the signed completion statement to be kept "until the sixth anniversary of the date the statement is signed." For a startup the clock starts on each hire date, often weeks before opening, so the training belongs on the onboarding row of the timeline, not on a compliance list for month three. The wider Texas picture, including breach-notification deadlines, is in the Texas dental cybersecurity checklist for 2026; the safeguards side of the same work is on Legend's HIPAA compliance support page.
Agreements and the backup. List every vendor on the timeline that will store or reach patient records, and send each one its agreement request during drywall so none is still unsigned when the systems go live. The backup is not in place until a restore has been run from it; book the restore in the rehearsal row and file the result beside the cabling report.
What does startup technology cost, and what does the monthly plan cost after opening?
Your floor plan prices the build (operatory count, cabling distance, platform, imaging), so that stage arrives as a project quote, and almost no provider prints a number for it. Legend prints the monthly side: flat monthly plans $399.99–$1,200 per practice per month, and for one office the published figure is a typical single-location practice $600–$900 per month all-in.
The published lines in full: Flat monthly plans $399.99–$1,200 per practice per month. Typical single-location practice $600–$900 per month all-in. Backup protection from $39.99 per month (storage-dependent). Hardware procurement, major cabling projects and software licensing are quoted separately.
The last line is the startup line. Most of what the build consumes, from cabling and rack to workstations and licences, falls under "quoted separately"; the monthly plan is a separate figure, and when it begins is a question to put to every provider, Legend included. For the bank, line each cost up with the build stage that pays it, so nobody reading the loan file mistakes the one-time project figure for the recurring plan:
| Build stage | Paid in this stage | Quote type |
|---|---|---|
| Drawings and permit | Floor-plan review and drop plan, if your provider charges for design; deposits on the platform and the imaging units | Project |
| Rough-in | Cabling, conduit and blocking; the electrician's dedicated circuits; the IT room's circuits and cooling (normally inside the construction contract) | Project (construction) |
| Drywall and finish-out | Rack, firewall, switches, access points, UPS; workstations, monitors, server if on-site; printers and scanners | Project (hardware procurement, quoted separately) |
| Fit-out | Platform licences, imaging software, Microsoft 365, security tooling; installation and configuration labour; phone system setup | Project (software licensing, quoted separately) |
| Once the monthly plan begins | The monthly plan; backup protection from $39.99 per month (storage-dependent); phone service per seat | Monthly |
Two questions for every provider you compare: which of these lines continue monthly, and whether the monthly plan begins at opening or during the build. If a project quote only looks low because it leaves out licensing and the monthly plan, it is not actually low.
What does a San Antonio opening Legend supported look like?
One of Legend's public projects is in this city. Ray Orthodontics is an orthodontic startup on Potranco Road in San Antonio; Legend's project page, updated in June 2026 with nine photos, states that Legend Networking supported the technology setup for Dr. Andrew Ray's new orthodontic office, coordinating the systems needed for opening day. That is the whole published scope.
The city page names a second San Antonio opening in its own words: Timberwood Dental, "a new dental practice planned and opened with Legend technology support," with Legend working with Dr. Cody Spencer through the planning and opening. Elsewhere in Texas, Noble Dental Studios in Leander is documented with construction under way and Legend supporting the startup practice with complete IT and technology infrastructure from day one, and Clearview Dental in Austin is recorded taking shape with the decisions to make during construction, including cloud or on-premise systems and structured cabling. Those are Texas projects, not San Antonio ones; they are here as documented examples of the construction-stage decisions this page covers.
An orthodontic startup is a fitting example for this city for a second reason. San Antonio trains its own dentists: the UT Health San Antonio School of Dentistry was created by the Legislature in 1969 and began classes in September 1970. A first practice carries no earlier IT provider to migrate from, which is why the two tables above begin at the lease rather than at a hand-over.
The figures behind those pages, in Legend's published wording, are 1,500+ dental startup buildouts, 22+ years in dental IT (since 2004), 3,500+ practices supported, and a 4.8 rating · 173 Google reviews. The national dental IT support page names Ian Lynch — 22 years in dental IT; oversees the NOC, onsite dispatch and client technology roadmaps. Legend is headquartered in Dallas. After opening, a practice is covered by 24/7 monitoring with a staffed help desk Mon–Fri 7 AM–7 PM CT, Saturday 8 AM–2 PM CT and a 24/7 critical/emergency line, with in-house engineers; no outsourced first-level triage. Those hours are Central Time, which is San Antonio's own, so the who-to-call sheet needs no conversion. Legend's onsite line reads "Onsite dispatch by appointment across served dental markets; remote-first nationwide"; how that works for a practice already open is on the San Antonio dental IT services page.
What to ask your IT provider before you sign a startup agreement
Put these to any dental IT company you are weighing for a San Antonio build, in the first meeting. The answers show whether the company will own the plan or wait for your contractor to raise it.
- Who on your side owns my technology plan from the floor plan to opening day, and when do they first see the drawings?
- What must I give you this month for the permit set to carry the drops, the IT room and the imaging circuits?
- Which construction stage do you treat as the last one in which each decision in your plan can still change, and will you warn me when one is about to close?
- How do you size the IT room's cooling and the UPS for my equipment list, and does the sheet go to my contractor and electrician in writing?
- What is your advice on the generator and transfer-switch question for my building, and which answers from my landlord does that depend on?
- If my opening lands in a San Antonio summer, what changes in your delivery and installation schedule?
- Which of the timeline rows with my name on them, the carrier order included, will you track for me, and how will you tell me when one is late?
- Will the drop plan and electrical notes you hand my contractor name the imaging and software documents they were drawn from?
- Is every run certified and labelled, and does the practice keep the test report?
- Can my team start platform training before the suite is finished, and how do you support that?
- How does the Texas 90-day training requirement for new hires fit your onboarding plan for my staff?
- What is tested before opening day, in what order, and what does the backup restore test look like?
- Which agreements must be signed before your engineers can reach a system that holds patient records?
- After opening, what does the monthly plan include, what sits outside it, and does it begin on opening day or during the build?
- Who answers for my practice in opening week, by name, and during which hours?
Specific answers mean you can hand the plan over. A reply of "leave it all with us" means nobody has read the floor plan.
Frequently asked questions
When should a dentist opening in San Antonio bring in an IT provider?
The same month you sign the lease, ahead of the architect's permit set. The permit set carries the network drops, the IT room, its cooling and the imaging circuits, and a San Antonio build adds the power question for the electrician. Anything added after the permit set is an extra cost; anything added after rough-in is an opened wall.
Does a new San Antonio dental office need a generator, or is a UPS enough?
Settle it during rough-in with the electrician and the landlord rather than defaulting either way. CPS Energy's February 2021 outage left roughly 251,606 customers without power for more than 24 hours by its own count, so the floor is a UPS that carries the firewall and phones and lets the server shut down cleanly. Whether the building's generator covers the IT room is a question only the landlord can answer.
What has to be decided before electrical rough-in starts?
The imaging unit in each room, because its dedicated circuit and wall blocking come from the manufacturer's site-prep sheet; the drop count per room, including ceiling drops for access points and cameras; the IT room's circuits and cooling; and whether handsets need runs of their own. On a San Antonio build the summer row applies too: cooling to the IT room is scheduled ahead of any equipment delivery.
Who pulls and tests the network cabling in a new San Antonio office, and when?
A low-voltage contractor pulls it during rough-in, to a drop plan your IT provider has drawn on the floor plan, and certifies and labels every run while the walls are still open. The practice files the test report. If the general contractor's own low-voltage sub does the work, the drop plan and the certification requirement go into that sub's scope in writing before demolition starts.
Can staff train on the practice software before the San Antonio office is finished?
Yes; the weeks 6–2 row assumes it. A cloud platform is reachable from laptops anywhere, and a server platform can be staged by the provider and reached remotely before the server reaches the suite. Dr. Huang's 2011 account of training his team at a public library while the build ran, and while "rent was still free," is the same plan, and it works from a San Antonio library branch.
What training does Texas require before new staff handle patient records?
Texas Health and Safety Code § 181.101 requires training on state and federal law concerning protected health information, completed "not later than the 90th day after the date the employee is hired," with the signed statement kept "until the sixth anniversary." For a startup the clock starts on the hire date, usually weeks before opening, so the training belongs on the onboarding row. Confirm the current text with counsel.
What will a San Antonio startup pay for IT during the build, and monthly once open?
Expect a project quote for the build, priced off your floor plan; Legend's published line is that hardware procurement, major cabling projects and software licensing are quoted separately. Once open: flat monthly plans $399.99–$1,200 per practice per month, a typical single-location practice $600–$900 per month all-in, and the add-on listed as backup protection from $39.99 per month (storage-dependent). Ask every provider to split the two the same way.
Does an orthodontic startup in San Antonio need a different technology plan from a general practice?
The same two tables, with different rows filled in. An orthodontic office usually carries a scanner, a panoramic or cephalometric unit and imaging software such as Dolphin, which changes the drop count in the imaging room, the dedicated-circuit sheet the electrician needs and the storage the backup must carry. Legend's Ray Orthodontics project on Potranco Road is the same-city example of an orthodontic startup.
Are Legend's help desk hours in San Antonio's time zone?
Yes. The published hours are a help desk Mon–Fri 7 AM–7 PM CT, Saturday 8 AM–2 PM CT, with a 24/7 critical/emergency line, alongside 24/7 monitoring. San Antonio is in Central Time, so the who-to-call sheet in the rehearsal row carries those hours as printed, with no conversion. Onsite, the published wording is "Onsite dispatch by appointment across served dental markets; remote-first nationwide."
Can equipment be delivered before the air conditioning is running in a San Antonio summer build?
Schedule it so that it is not. San Antonio recorded 60 days at or above 100 degrees in 2023, a record, with 23 in a row, and a suite without commissioned cooling in that weather can sit outside the operating range equipment makers publish. The summer row puts cooling to the IT room ahead of the first server, switch, workstation or imaging unit, and keeps deliveries off the loading dock.
The bottom line
With the San Antonio lease signed and the drawings still a draft, this is the month to give the technology plan an owner. There are two ways in: a free dental IT assessment, with your floor plan on the table, or a request for a planning conversation about your startup's technology through Legend's dental startup IT services page. Arrive with the two tables and your names in the owner column, the imaging shortlist, the carrier's written answer for the suite address and your opening date, so the first conversation is about your build and not about a template.